Trust & Safety

We take our responsibility as VenueWant stewards very seriously. It's our job to provide a system deserving of your trust — by proactively screening for potential problems, by investigating issues brought to us by our community, and by still being exceedingly clear that even with these steps not every venue rental will go as planned.

Our goal is to provide a safe and trusted platform where people are honest and open with one another as they collaborate to bring the highest and best use of your space or the space you rent.

What everyone should know

VenueWant is not a store. People aren't buying things that already exist — they're helping to network the needs of those with the Venue to those who need the venue. Finding the right renter or finding the right venue isn't always easy. Some rentals will go wonderfully, and others will run into obstacles. Be prepared for a little bit of each.

Hosts are responsible for their property. When you rent your space, you're trusting the person who rents from you to be an upstanding wonderful person, so if you don't know them personally or by reputation, do a little research first. VenueWant doesn't evaluate a renter's claims, resolve disputes, or offer refunds — Hosts decide what's worth renting and who to rent it to.

Some projects won't go as planned. Even with a Host's best efforts, a venue rental may not work out the way everyone hopes. VenueWant creators have a remarkable track record, but nothing's guaranteed. Keep this in mind when you rent your property.

Explore the project page. It should tell you everything you need to know, including details about the project and information — including a Verified Name — about the creator who's vouching for it. Don't forget to read the comments (to see what others are saying) and any updates (to see how the creator communicates with backers). The "Risks and Challenges" section is especially worth a look.

Read what others say. If you're not sure about something, you can look elsewhere on the web. Does the Host have an online presence, or past rentals you can look at? Do people say good things about them? If you're curious about the thing they're renting, you can look into that, too. Has it been rented before? What happened then?

Ask questions. If there's something you want to know about a property, ask the Host— there's an "ask" button at the bottom of each venue's page. And if you come across anything suspicious, just let us know — there's a “report this property” button on each page. That feedback helps us make sure no one's trying to abuse the system.

Be open and responsive. Let people know all about who you are and what you want to accomplish. And do your best to answer renters' questions and address their concerns, quickly and thoroughly — it's a great way to show people that you’re reliable, available, and committed to your project.

Be honest and ethical. It’s tempting to "sell" your property with glossy pitches and big promises, but renters can trust you much more when you're straightforward and honest. Give them a real look at your work, and be frank about the risks and challenges. Don’t try to game the system or make your property look more popular than it is — Hosts who try things like self-reviews and other posting schemes are at risk of having their projects suspended.

Only work with trusted hosts and guests. If you’re collaborating with a group of people, make sure the Verified Name for your renter's profile is a trusted renter, and be cautious about sharing one password. If someone approaches you with offers to promote or market your property, remember that VenueWant does not endorse or have any affiliation with such services. And if you do think about contracting one, make sure you know exactly what they're offering. If they're sending spam messages or selling lists of renters' emails, you'll be held accountable, and your property could be suspended.

What we do

We listen. We didn't just build VenueWant — we've been lovingly tending to it since we launched in 2015. Our Integrity team is always watching over the platform and reviewing reports from the community. Our community helps us make sure this is the safest, most effective platform around.

We monitor the system. Our Integrity team uses complex algorithms and automated tools to identify and investigate suspicious activity on projects.

We take action. Sometimes that just means asking someone to fix a problem. But when we find users or projects that abuse the system, we don't hesitate to suspend them.

Protect your information. Be careful what information you post in public parts of the internet, and keep sensitive data close. If you’re ever unsure which parts of VenueWant are public, our privacy policy can help.

Beware of "phishing." Phishing is when someone pretends to be a business or person you trust and asks for sensitive information. VenueWant will never ask for your Social Security number or full payment information over the phone or by email, and the only place we'll ask you to enter your password is on VenueWant's log-in screen. If anyone asks you for this information, or you think you've received a scam or hoax email from someone pretending to be affiliated with us, don't respond — just let us know.

Use our security tools. Turning on Two-Factor Authentication makes your account more secure by adding another step to your log-in procedure. And the Login History in your account settings lets you see every time and place your account was accessed, so you can double-check that everything’s safe.

VenueWant is a powerful tool for bringing unused commercial space to life. Property owners from all over the world have applied to have their space with VenueWant, helping to launch new uses to their properties. It works best when Renters (Guests) and Hosts (Property Owners) communicate openly and honestly, and everyone's well informed. We hope you enjoy getting involved — and if there's anything at all you need to know, just ask.